🍭 The Candy Store – Return & Refund Policy (a.k.a. The Fine Print No One Reads, But You Should!)

Effective Date: 14/04/2025

At The Candy Store, we take candy, customer service, and common sense very seriously. However, due to the perishable nature of food and beverages, we follow a strict no-return and no-refund policy, unless we’ve made a mistake (which, let’s be real, happens about as often as a unicorn sighting). Our policy complies with Singapore's Consumer Protection (Fair Trading) Act (CPFTA), the Lemon Law, and the Sale of Goods Act, ensuring fairness for both our customers and our business.

1. General Policy (a.k.a. The “No-Take-Backs” Clause)

  • No refunds or exchanges will be provided for change of mind, personal taste preferences, or accidentally buying too many snacks (as if that’s possible).
  • All products must be inspected at the time of purchase or delivery because once you eat it, we can’t exactly put it back on the shelf, can we?
  • Refunds or replacements are only considered in cases of damaged products, incorrect orders, or if your candy arrived looking like it lost a fight with a steamroller.

2. Singapore Law & Consumer Protection

We comply with Singapore’s Consumer Protection Laws, which means we ensure fair trade but do not accept returns for food & beverage items unless they are faulty or misrepresented. Here’s how it applies to you:

2.1 Consumer Protection (Fair Trading) Act (CPFTA)

  • This act protects customers from unfair practices, meaning we cannot sell you expired, damaged, or falsely advertised goods.
  • However, this does NOT require us to accept returns for food products unless they are defective at the time of purchase.

2.2 Lemon Law (Consumer Goods Defects Act)

  • The Lemon Law applies to defective goods, but unfortunately for you, candy that tastes bad (to you) isn’t considered defective—we don’t control your taste buds!
  • If a product is proven defective (e.g., moldy, expired before purchase), we will replace or refund it, provided it’s reported within 24 hours of purchase.

2.3 Sale of Goods Act

  • This law ensures products are of “satisfactory quality” and fit for consumption.
  • As long as your candy arrives as described, within the expiration date, and stored correctly, we are not required to accept returns or refunds.

TL;DR: If we sell you candy that is safe to eat and properly described, you can’t return it just because you didn’t like it.

3. In-Store Purchases (Tanglin Mall #01-101)

  • Once a product has been purchased and removed from the store, it is considered final sale.
  • If a product is opened or consumed, we unfortunately cannot process a return or refund, unless you have a time machine and can prove it came that way.
  • Customers must inspect all items before purchase to ensure accuracy and quality—we promise not to judge if you stare at the packaging like it holds the secrets of the universe.

Exceptions (a.k.a. When We’ll Actually Consider a Refund):
✅ Product is expired at the time of purchase (and no, that doesn’t mean two months later when you finally find it at the bottom of your bag). Must be reported within 24 hours of purchase.
✅ Packaging is damaged or tampered with before leaving the store—not after your toddler gets creative with it.
✅ Incorrect item was provided at checkout (Oops! We’re human too.)

To request a refund/exchange, customers must:

  • Present the original receipt (not a crumpled paper ball from your back pocket).
  • Return the item in its original, unopened condition (meaning no “just one bite” excuses).
  • Report the issue within 24 hours of purchase—not after you’ve eaten 90% of it and suddenly decided you didn’t like it.

4. Online Purchases (Website & E-commerce Platforms)

For all you candy-loving couch shoppers, we’ve got a system in place:

🔹 Damaged or Defective Items
If your item arrives looking like it survived a natural disaster, please notify us within 24 hours of delivery with:

  • A clear photo of the item and packaging (so we can confirm it wasn’t strategically nibbled on).
  • Your order number and proof of purchase (screenshots welcome, ancient scrolls not).

🔹 Incorrect Orders
If we accidentally send you grape-flavored candy instead of strawberry, we’ll happily exchange it or issue a refund.

  • Must be reported within 24 hours of receiving the order.
  • Product must be in unopened and unused condition—so no “taste tests” before complaining.

🔹 Non-Delivery Claims
If your order disappears into the void, contact us at thecandystoresg@gmail.com.

  • If the courier confirms it was delivered to the wrong galaxy, we’ll replace it.
  • If you entered the wrong address, we can’t refund, but we will sympathize deeply.

5. Refund Process & Timeline (a.k.a. The Waiting Game)

  • Approved refunds will be processed via the original payment method within 7-14 business days (because magic takes time).
  • If you prefer, we can offer store credit—a.k.a. an excuse to buy more candy.
  • Refunds do not cover delivery fees, unless it was our mistake, in which case, we’ll handle it like responsible candy adults.

6. The List of No-Nos (Non-Refundable & Non-Returnable Items)

Some things in life just can’t be undone—like eating the last gummy bear or buying any of these:
❌ Opened or consumed products (We’re good, but we can’t un-eat your candy for you).
❌ Products that have passed their expiration date after purchase (that one’s on you).
❌ Items purchased on clearance or discount (a deal’s a deal, folks).
❌ Items stored improperly after purchase (Yes, leaving chocolate in a hot car is a bad idea).
❌ "I changed my mind" or "My friend didn’t like it" (Sounds like a you problem).

7. Contact for Refund & Return Requests (No Carrier Pigeons, Please)

For any refund, return, or exchange inquiries, please reach out to us:

📩 Email: thecandystoresg@gmail.com (We check this more than we check our diets).
📸 Instagram DM: @TheCandyStore_sg (Send us a pic of the problem—no selfies needed).
📝 Shopify Inquiry Form: Fill out our Contact Us form, and we’ll get back to you ASAP.

All requests must include:
✅ Order number / receipt proof (because “I swear I bought it” doesn’t count).
✅ Clear photos of the issue (blurry pics won’t cut it).
✅ A kind tone—because customer service reps are people too.

If you made it this far, congrats! You deserve some candy. 🍭✨